Effective Date: January 1, 2022
Last Updated: April 29, 2025
GHPAY is committed to providing efficient, secure, and compliant payment solutions to users around the world. When you use our payout services, we collect and process relevant personal information. This policy explains how we collect, use, share, and protect your data, as well as your rights.
By using GHPAY’s payout services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the relevant services.
Founded in 2022, GHPAY is a payment platform dedicated to providing digital payment and local settlement services in emerging markets such as Southeast Asia and Latin America. Our payout services enable users to quickly and securely withdraw funds from the platform to local bank accounts, e-wallets, or other available channels.
To ensure transactional security and regulatory compliance, we may collect the following types of information:
Full name, date of birth, nationality, ID/passport number
Government-issued identification and a selfie photo (for identity verification)
Mobile phone number, email address, residential address (if applicable)
Bank account details (account holder name, account number, bank name, branch)
E-wallet account details (e.g., GCash, DANA, SPEI, Pix, etc.)
Payout request details (amount, currency, timestamp, destination account)
Login IP address, device model, browser details, geolocation
Risk assessment tags or fraud indicators (for risk control purposes)
We use your data for the following purposes:
To verify your identity and comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations
To process and execute your payout requests
To prevent fraud, money laundering, and illicit arbitrage
To send payout status notifications, service updates, or system alerts
To improve service experience and optimize interface stability and user flow
To fulfill legal obligations, such as tax reporting or audit documentation
GHPAY does not sell your personal data or use it for unauthorized commercial purposes.
For operational needs, your data may be transferred to and processed in regions outside mainland China (e.g., servers located in Singapore, Europe, or Hong Kong). We ensure that:
Data transfers comply with applicable national data export regulations;
Encryption, access control, audit logs, and other technical safeguards are in place;
Standard Contractual Clauses (SCCs) compliant with GDPR are signed with data recipients.
If you have any questions or complaints regarding this Privacy Policy or the use of your data, please contact:
GHPAY Data Protection & Compliance Team
📧 Email: [email protected]
🛎️ Customer Support: @ghpay777 or via the in-app GHPAY customer service system
🌐 Website: ghpay.net
We are committed to protecting your data security and legal rights.
Effective Date: January 1, 2022
Last Updated: April 29, 2025
GHPAY is committed to building a global, secure, and compliant payment ecosystem. This Privacy Policy applies to how we collect, use, share, and protect your personal and merchant information when using GHPAY’s collection services (e.g., local payment channels, QR code payments, API-based collections, etc.).
This policy applies to the following GHPAY collection service scenarios:
Merchants or platforms receiving payments via GHPAY’s integrated local payment channels (e.g., GCash, Dana, PromptPay, Pix, etc.);
Using GHPAY to manage orders and transaction settlements;
Completing online collections via QR codes, cashier portals, or payment links.
To ensure transaction security, fulfill compliance obligations, and improve service quality, we collect the following information:
Merchant name, business license, industry type;
Legal representative or person-in-charge information (name, ID/passport, contact details);
Registered email, mobile number, receiving country, company address.
Linked settlement bank or wallet account;
Local payment channel details (e.g., QR code ID, channel ID, terminal identifiers);
Tax identification number (if applicable).
Payer name (if applicable), transaction amount, currency, payment method;
Transaction time, transaction ID, device and browser fingerprint, IP address;
Payment channel response status and risk labels.
The information we collect is used for the following purposes:
Processing payments, fund collection, and settlement;
Verifying merchant identity to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations;
Analyzing transaction behavior to prevent fraud or system abuse;
Supporting post-sale services such as billing reconciliation, refunds, and dispute resolution;
Providing transaction notifications, financial reports, and API response feedback;
Enhancing collection process experience, optimizing page load speed, and improving system stability.
As a global platform, your data may be transferred to and processed on overseas servers (e.g., settlement centers located in Singapore, Hong Kong, or Europe). GHPAY ensures:
Data transfers comply with applicable local cross-border data regulations;
Encryption, access control, and privacy protocols limit third-party usage;
Standard Contractual Clauses (SCCs) compliant with EU GDPR are signed to ensure equivalent levels of protection.
If you have any questions or complaints regarding this Privacy Policy or data usage, please contact our Data Protection Team via:
GHPAY Data Protection & Compliance Department
📧 Email: [email protected]
🛎️ Customer Service: @ghpay777 or through the in-app GHPAY customer support system
🌐 Website: ghpay.net
We commit to responding and addressing your inquiry within 15 business days.
We understand that transparency and trust are at the core of cross-border payment services. Therefore, we pledge to handle user data in accordance with international privacy standards and applicable regional laws (such as GDPR, PDPA, LGPD, etc.).
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